Return Policy

At the Rita Okrent Collection, we want you to be completely satisfied with your purchase. Items purchased from the RitaOkrent.com website in sale-able condition can be returned for a full refund - please contact us within 30 days of receipt of the items in your order to indicate that you will be returning item(s) from your purchase via the method below or via email at help@ritaokrent.com.

1. Sign in to your account  - Go to:  MY ACCOUNT
   1. In the "Email" field, enter your email address, and then click "Continue".
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

We also accept partial and full order cancellations for those orders that have not yet been shipped. Please notify us immediately upon your decision to change or cancel your order so we can accommodate your needs (via email: help@ritaokrent.com).

Customers are responsible for return shipping, with insurance, to the Rita Okrent Collection. Please ship your purchase back to us as soon as possible in order to expedite your refund. Your refund will be processed immediately upon return receipt of your purchase.

Please ship your purchases back to:

Rita Okrent Collection
1585 Hillsmont Drive
El Cajon, California 92020
USA