FAQ

What is The Rita Okrent Collection known for?
The Rita Okrent Collection has been supplying ethnic design elements to artisans and collectors worldwide since the 1970's with one of the first online bead stores, established in 1999. A family run business, we are known for Rita's original design necklaces and clasps and her old collection of ancient, antique and vintage ethnic beads, pendants and jewelry from around the world.
What payment methods do you accept?
We accept payment via ShopPay, Apple Pay, PayPal, Google Pay, and credit card. For in person sales we use the Square payment platform.
Is all of Rita’s collection already posted or are you still adding items?
We still have many currently unlisted treasures sourced by Rita from the 1970's - 2000's and by Jocelyne from 2008 - 2024 (some need updated listings, some need to be listed for their first time!). Click on the New Listings link for the most recently added items to the site. Please send us a chat or email if you are looking for something specific, and we can set up a video call if you would like to see a number of items at once. Also see our Past Treasures link for previously listed items.
May I put something on hold?
Yes! Just send us a message via chat or email and let us know how long you would like to reserve the item before you purchase it (up to 48 hours, except during Sales). We also accept temporary holds while we are answering your questions on specific items in the Collection, or while you are shopping.
How can I get more details on a specific item I'm interested in purchasing?
Please send an email or message if you need additional information or photos of items in our inventory. Remember to specify the section of the collection (i.e., Collector’s Beads) and the item number in your request.
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Is my previous order information still available?
Yes, whether or not you have a formal account at RitaOkrent.com we can provide a record of your previous purchases.
What shipping methods do you use?
We ship for a flat rate domestically and internationally via a shipping partner which uses a combination of the USPS and local couriers. Prices vary by destination and value of package. Please contact us via email or a note on your order if you have any questions regarding shipping, or to arrange shipment via UPS or other shipping methods. We will not use private shippers, freight forwarders or other private carriers to ship orders. Note: if your order's shipping cost is less than we've charged you, we will credit you back for the difference via your payment method.
I have a California Resale License, so I don't pay tax on my items designated for Resale. How do I arrange that with you?
For California residents who have a current California Resale number, we can set up your profile so you will not be charged California sales tax on your order. Please contact us to get this designation set up on your account.
Where do I find current discounts on items in the collection?
Please click on our SALE link to find out about our current discounts. Or sign up for our mailing list for immediate notification of discounts.
What is your return policy?
At the Rita Okrent Collection, we want you to be completely satisfied with your purchase. Items purchased from the Rita Okrent Collection in sale-able condition are accepted for credit, refund or exchange within 30 days of receipt or 45 days of purchase. Please notify us to let us know you will be returning your purchase via Messenger, chat or email at ritaokrent@gmail.com.
Do you accept layaway?
We accept layaway purchases with a 25% deposit on your selected items. Please contact us directly via the Contact Us page or via email in order to arrange a layaway purchase. You may put through your layaway order via our Shopping Cart, and select "Invoice" at Checkout. Then you may pay by your preferred method after we work out your payment schedule.
What’s the difference between Necklace Gallery and Necklaces?
Our Necklaces section showcases necklaces that are currently available for sale. Our Necklace Gallery section showcases a selection of Rita’s original design necklaces that have already been sold.
Do you still carry your antique ivory items?
In compliance with California State Law, we are no longer listing our antique ivory items on the website for sale. All our ivory is pre-ban, but we don't have documentation to prove its age. Rita always was careful to select antique ivory pieces and did not support the modern ivory trade.
Are items that are marked "silver" made from sterling silver?
Rita's collection contains silver items which are "sterling silver" and those which are "coin silver", in which we don't know the exact silver content, but are normally in the range of 80% silver mixed with other silver alloys. Much of the Egyptian silver is coin silver. When we are certain that an item is sterling silver, we mark it as "sterling silver"; otherwise it is marked "silver" or "coin silver".
How can I track the status of my order?
We will send you notification of shipping status and tracking information as soon as your order is processed and on its way.
Why did I get a credit for an item that appeared available?
In some cases, an item in the Rita Okrent Collection will have already been sold when it appears to be available at RitaOkrent.com. We apologize for this inconvenience - we are working to keep our inventory accurate. If we determine that an item you have ordered is unavailable, we will notify you immediately via email and will credit or refund your money for the unavailable item.
What will you send me if I get on your email mailing list?
We will send you emails providing early notification of special discounts and of newly posted items from Rita’s collection.
Do you keep my email and address information private?
The RitaOkrent Collection is committed to protecting your privacy and the confidentiality of your information. We will never sell, loan, rent, trade or give away your name, email or address to anyone without your written permission
Where can I follow you?
Find us on Instagram at RitaOkrentCollection. Find us on Facebook at Beads for Collectors and Designers - RitaOkrent.com or at www.facebook.com/ritaokrent.

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