One of my favorite pastimes is to look through the Rita Okrent Collection and DREAM! I have purchased many lovely beads and pendants from the shop, and have always been very satisfied with the service. This most recent purchase in particular. When I discovered that one of the beads had a broken shank, the owner quickly sent out another bead free of charge, and added two more out of sheer generosity of spirit. I recommend this store 100%!